EMAIL, (UnForm 8.0) mail server Error 535 #5.7.0 Authentication failed
(Note: UnForm 9.0 supports STARTTLS - UnForm 8.0 does not).
QUESTION:
Support;
One of our customers got the error message “Error 535 #5.7.0 Authentication failed”
when sending a statement with email. Would you please let me know whether it is
complaining about the email server, email account or the port #?
I also included the account setup below.
11:52:33 Started
11:52:33 Connecting to server smtp.xxx.com
11:52:33 Server: 220 smtp.xxx.com ESMTP
11:52:33 Initialize conversation
11:52:33 Client: EHLO yyy.localdomain
11:52:33 Server: 250-smtp.xxx.com
11:52:33 Server: 250-8BITMIME
11:52:33 Server: 250-SIZE 70254592
11:52:33 Server: 250-STARTTLS
11:52:33 Server: 250-AUTH PLAIN LOGIN
11:52:33 Server: 250 AUTH=PLAIN LOGIN
11:52:33 Authenticate
11:52:33 Client: AUTH LOGIN
11:52:33 Server: 334 VXNlcm5hbWU6
11:52:33 Encoded send of xxx@yyy.com
11:52:33 Client: XXXXdGhAYmlnbW9lZ2XXX
11:52:33 Server: 334 UGFzc3dvcmQ6
11:52:33 Encoded send of zzz1221
11:52:33 Client: S2V5bWFuMTIyMQ==
11:52:34 Server: 535 #5.7.0 Authentication failed
11:52:34 Error 535 #5.7.0 Authentication failed
Setup in the /usr/unform/prog/mailcall.ini:
server=smtp.xxx.com
login=xxx@yyy.com
password=zzz1221
# Override port if necessary, default smtp port used is 25
port=25
Thanks
ANSWER:
The log indicates the server expects STARTTLS support from the mail client.
UnForm does not support this protocol until version 9.0
.
You need to find out if the mail server supports SMTPS (which is SMTP over SSL) which normally listens on port 465. That or try port 587, as that is an alternate SMTP port.